🧠 Frequently Asked Questions – Zhawarma

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1. Is Zhawarma legit? +
Absolutely. Zhawarma is built on trust, transparency, and community. We’re not some shady bulk seller. Our mission is focused: real products, real people, real service. Think of us as the Deliveroo of weed: fast, reliable, and customer-first.
2. Where do we ship? +
We ship worldwide. Shipping insurance only covers the UK (excl. Northern Ireland) and EU (excl. Republic of Ireland); orders to the rest of the world are sent at your own risk.
3. Where is my order shipped from? +
Orders to the UK ship from within the UK. EU orders ship from local EU stock. This ensures faster, safer, and smoother delivery.
4. Can I pay by bank transfer or card? +
Bank transfer: yes. Choose Direct bank transfer at checkout and you get simple step-by-step instructions with our account details right after you order. A 7% bank payment fee is added at checkout. Card: not directly, but you can buy crypto with a card in about 10 minutes. Follow our step by step UK guide.
5. What crypto do you accept? +
Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Solana (SOL), and USDT (ERC20 & TRC20). We recommend Litecoin: fees cost pennies and payments confirm in minutes. Full list shown at checkout.
6. How do I buy crypto? +
The short version: download Coinbase or Kraken, verify your ID (10 minutes, one time), buy Litecoin, pay at checkout. Our UK crypto guide covers every step, including which banks block crypto purchases and the way around it.
7. Why the clear web? +
Because accessibility matters. We want everyone to safely access cannabis without needing the dark web. Zhawarma is transparent, fast, and trusted.
8. When will my order be dispatched? +
Orders are processed the same day after crypto payment confirmation (Mon–Fri). Dispatch within 24 hours.
9. What if I enter the wrong shipping details? +
Message us via Session immediately. If your order hasn’t shipped, we’ll update it. If it’s already out, we’ll do our best to assist.
10. When will I get my tracking number? +
Tracking is sent within 24 hours after dispatch, via email or Session if requested.
11. I didn’t get my confirmation email. What now? +
Check your spam folder first. Still missing? Send us a Session message with your order email or ID and we’ll resend it.
12. Do I need to give real info? Will it be stored? +
Use an alias if you like, but your delivery address must be accurate. We only collect what’s necessary and you can delete your data anytime. No records are kept longer than needed.
13. What if I don’t receive my order? +
If your order is lost (not marked as delivered), you’re eligible for up to 50% value coverage if you’re in the UK (excl. Northern Ireland) or EU (excl. Republic of Ireland). This covers flower and hash up to 56g per order; trim and orders outside the UK/EU aren’t insured. For larger orders, message us and we’ll work something out. See our shipping policy for details.
14. Do you offer refunds or returns? +
Due to product type, returns are not accepted. If there’s a genuine issue, contact us via Session and we’ll make it right.